Support Guide

Help the customer in 3 seconds

Type what the customer just said. The right answer opens instantly.

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Most common problems
📩OTP not received💸Money debited, order failed🔁SIP not debited⏳Order stuck / units pending🪪KYC status explained🔐DigiLocker not working🏦Bank verification failed↩️Redemption pending
Browse by topic
🔑Login & AccountOTP, PIN, biometric, locked account🪪KYCStatus, DigiLocker, eSign, PAN, location💰Investing & PaymentsPayments, SIPs, orders, mandates, redemptions📊Portfolio & ReportsUnits, NAV, holdings, statements⚙️Account SettingsBank, nominee, email and phone change📱App ScreensEvery app screen with annotations
⭐ Four rules for every call
  1. Listen first. Let the customer finish before responding.
  2. Ask what they see on screen. "What does your screen show right now?" narrows the problem fast.
  3. Never ask for OTP, PIN, card number, or bank login. The customer enters those themselves.
  4. If you are unsure, escalate. Wrong information is worse than a transfer to L2.