Support Guide
Verified: 2026-05-2795% complete

Home & Discovery Screens

Verified: 2026-05-27% complete

Once logged in, the customer lands in the main app with four tabs at the bottom. This page covers the Home tab, the Mutual Funds / Explore tab, and the Fund Detail page where a customer decides what to buy.


Home tab

The Home tab has two visible states โ€” a fresh view, and a view with pending payments / recent orders when activity is in flight.

Dashboard Home โ€” promo SIP card, overall value, gains, investment, upcoming installments
SS23-HOME ยท Dashboard Home โ€” promo SIP card, overall value, gains, investment, upcoming installments
Dashboard Home โ€” alternative live dashboard with search, overall card, gains/investment KPIs, upcoming basket, goals rail
SS23-HOME-ALT ยท Dashboard Home โ€” alternative live dashboard with search, overall card, gains/investment KPIs, upcoming basket, goals rail
Dashboard Home โ€” with Pending Payments (6) and Recent Orders (5) banners
SS23-HOME-PENDING ยท Dashboard Home โ€” with Pending Payments (6) and Recent Orders (5) banners

What the customer sees, top to bottom:

SectionWhat it does
Greeting / headerCustomer's name, search-for-funds chip, dark-mode toggle, notification bell, profile photo
KYC bannerAppears only if KYC or onboarding is incomplete โ€” tapping it resumes that flow
Quick invest cardPromo card with Daily / Monthly / One-Time SIP toggle and pre-set amounts (โ‚น1000, โ‚น2000 Most Popular, โ‚น3000, โ‚น5000)
Pending PaymentsShows count + per-row Complete chip when at least one mandate debit / FoT is pending
Recent OrdersThe customer's latest transactions with status
Dashboard value cardOverall portfolio value with day-change %, Gains (return %), Invested
Category tilesTop Rated Funds, Global Exposure, Gold Funds, Silver Funds
Curated railsMulti-Asset banner, Silver Funds, Instant Redeem Funds
Contact usSupport entry point (phone / WhatsApp)
โ„น๏ธ If a customer says they 'can't invest'

Check whether the KYC banner is still showing on their Home screen. If it is, KYC or onboarding is not finished โ€” that must be completed first.

โš ๏ธ Bottom-tab labels can look different from the rest of the app

On the dashboard, the bottom tab bar may show Funds / Deposits / Bonds / Digital Gold (product categories) instead of the global Portfolio / Home / Mutual Funds / Account bar. Both are real navigation โ€” the app exposes a contextual category bar from Home. If a customer says "I can't see my Portfolio tab", ask them to scroll up or tap the Perccent logo to return to the global bar.


Guided walkthrough โ€” Home promo card to investment

The promo card at the top of the Dashboard Home is the fastest path into a first investment. It has three modes โ€” Daily SIP, Monthly SIP, One Time (lumpsum) โ€” and pre-set amount chips (โ‚น1000, โ‚น2000 Most Popular, โ‚น3000, โ‚น5000). This walkthrough is what to read to the customer step by step when guiding them from this card.

Carousel โ†’ invest flow

Step-by-step what to tell the customer

App screenWhat the agent says
SS23-HOME promo card"Tap the mode you want โ€” Daily SIP, Monthly SIP, or One Time โ€” then tap the amount chip you want, or any other amount. Tap Invest Now."
SS27 Lumpsum amount entry (One Time)"The app shows โ‚น0 at top. Use the on-screen number pad to type the amount, or tap one of the +1000 / +3000 / +5000 chips. Choose UPI or Net Banking. Tap Proceed."
SS30 SIP setup (Daily / Monthly SIP)"Confirm the SIP amount. For Monthly SIP, pick the date (any 1-28). Pick the mandate (the bank that will auto-debit). Tap Generate OTP."
SS43 Create Mandate (only first time, if no mandate exists)"We need to set up an auto-debit mandate one time. Pick UPI Autopay (faster) or eNACH. Approve in your UPI app or bank โ€” no money debits at setup."
SS35 Transaction OTP"Abhi OTP daaliye โ€” the 6-digit code we just sent to your phone. Tap Verify & Proceed."
SS28 Payment method (lumpsum + FoT)"Tap Pay with UPI to open your UPI app, OR enter your UPI ID and tap Approve Payment. For Net Banking, you'll be redirected to your bank's site."
UPI app handoff (external)"Your UPI app should open with the Perccent request. Approve / Pay. Don't close the app until you see the green confirmation back here."
SS36 Transaction status"You'll see a 24-second progress ring. After that, either Completed (units allocated in T+2) or Failed (we'll auto-refund in 5-7 days). Tap Back to Portfolio โ€” no need to wait, we'll notify you."
โ„น๏ธ Mode-specific differences
  • One Time (Lumpsum): goes directly to amount entry (SS27) โ€” no mandate, no installments. UPI is hidden for amounts > โ‚น1 L; only Net Banking shows.
  • Monthly SIP: picks the day-of-month (1-28 only). Needs an active mandate before debits start. Can optionally enable First Order Today (FoT) to invest the first installment immediately by UPI.
  • Daily SIP: debits every business day. No date picker. Mandate must already cover the daily amount ร— ~22 (one month's worth).
โš ๏ธ If the promo-card amount looks bigger than the SIP

The promo card may show a 5ร— mandate buffer on the SIP setup screen (eNACH path) โ€” that is the mandate cap, NOT the debit amount. See Status Words โ†’ Mandate and the mandate sales script for the agent line.


Mutual Funds / Explore tab

All Mutual Funds โ€” searchable list with risk badges and 1Y/3Y/5Y returns
SS24 ยท All Mutual Funds โ€” searchable list with risk badges and 1Y/3Y/5Y returns
Explore โ€” filter modal: AMC, Category, Risk; Clear All; Cancel / Apply
SS24-FILTER ยท Explore โ€” filter modal: AMC, Category, Risk; Clear All; Cancel / Apply
Explore โ€” search bar focused with empty query; shows 'Explore Funds' suggestions
SS24-SEARCH-EMPTY ยท Explore โ€” search bar focused with empty query; shows 'Explore Funds' suggestions
Explore โ€” '47 results found' for 'icici'
SS24-SEARCH-RESULTS ยท Explore โ€” '47 results found' for 'icici'
Explore โ€” 'No result found' state with fallback suggestions
SS24-SEARCH-NO-RESULTS ยท Explore โ€” 'No result found' state with fallback suggestions

What the customer sees: a searchable, filterable list of all available funds.

ControlWhat it does
Search boxFind a fund by name
Sort & FilterNarrow by AMC (fund house), Category (Gold, High Return, SIP @100, Passive, Silver, Commodities, Direct Growth, Low Risk, Balanced Portfolio, SIP @200โ€ฆ), risk band
Active-filter chipShows count (e.g. 1) next to Sort & Filter when filters are applied
Fund cardsEach shows fund name, fund-house logo, category tags, High Risk badge, and 1Y / 3Y / 5Y returns with Fund Size
Tap a cardOpens the Fund Detail page for that fund

Keyboard: OS alphanumeric in the search bar; otherwise tap-only.

Common confusion: a customer cannot find a fund. Ask them to search by the exact scheme name and to clear any filters that may be hiding it.


Fund Detail page

Fund Detail โ€” full page: NAV chart, returns, fund info, calculator, asset & sector allocation, taxation, fund managers, related funds
SS25 ยท Fund Detail โ€” full page: NAV chart, returns, fund info, calculator, asset & sector allocation, taxation, fund managers, related funds
Fund Detail โ€” cleaner ICICI fund example showing MAX chart, Calculator in SIP mode, Asset Allocation, Sector Allocation, Taxation, Fund Managers, related funds
SS25-ALT ยท Fund Detail โ€” cleaner ICICI fund example showing MAX chart, Calculator in SIP mode, Asset Allocation, Sector Allocation, Taxation, Fund Managers, related funds

What the customer sees on this page (top to bottom):

SectionContent
Header tagsType tags (e.g. Hybrid ยท Conservative Hybrid ยท Moderate Risk) + Morningstar rating
Returns1-Day and 3-Year returns side-by-side (e.g. 12.71% / 12.71%)
NAV chartInteractive chart with 1M / 6M / 1Y / 3Y / 5Y / MAX range chips and Compare with Benchmark toggle
Fund informationMin SIP, Min Lumpsum, Lock-In, NAV, AUM, Expense Ratio, Exit Load, Inception year
Investment ObjectiveShort prose description
CalculatorLumpsum / SIP toggle, sliders for monthly investment and tenure, Total investment, Profit, Total Capital, Absolute return %
Lumpsum / SIP CTAsTwo-button row to start an order
Asset AllocationEquity / Debt / Cash percentages with the latest snapshot date
Sector Allocation (Equity)Bars by sector with %
TaxationSTCG and LTCG rules with the LTCG exemption (โ‚น1.25 L/yr)
Fund ManagersNames + tenure
More funds from Grid of related schemes from the same fund house
ButtonWhat it doesWhere it leads
LumpsumStart a one-time investmentLump-sum amount screen
SIPStart a recurring investmentSIP setup screen

Keyboard: numeric only inside the Calculator (when typing values into the sliders).

โš ๏ธ NAV looks unchanged

NAV (the fund's per-unit price) updates once per business day. It does not change on weekends or market holidays โ€” that is normal, not a bug. See the NAV Not Updated support page.

โ„น๏ธ SIP button missing for a fund

Not every scheme allows SIP. If the SIP button is not shown for a fund, that scheme simply does not support SIP โ€” the customer can still invest via Lump Sum if lump sum is allowed.