Order Under Review
"My order says Under Review." / "It is showing 'Under_Review' on my SIP / redeem." / "Is my money lost?"
âī¸ Background (agent reference â do not read to customer)
Under_Review is a status returned by BSE Star MF / the AMC's registrar when an order is paused for a one-time compliance check. It applies to both MFOrderState.Under_Review (purchase / SIP installment / FoT) and RedemptionState.Under_review (redeem). Common triggers are first-time large investments, name-mismatch flags, PEP screening, FATCA review, or unusual transaction patterns. The order is not failed and the money is not lost â it is held until the AMC clears the review.
- "Under Review" means the fund house is doing a one-time compliance check on this order. It is not a failure and your money is not lost.
- The review is usually cleared within 2-5 business days. You will get a push notification when it changes to Submitted or Successful.
- You do not need to do anything from your side right now. Please do not place the same order again â it can create a duplicate which will also go under review.
- If we asked you for any extra documents (PAN photo, source-of-funds letter), please upload them in the app from Account â Compliance Information.
- I am noting this on your account. If it is not cleared in 5 business days, please call back and we will escalate.
Escalate to L2 if: the order has been Under_Review for more than 5 business days, the customer was asked for documents that they have already uploaded, or the customer is being charged late-payment / SIP-missed fees because of the hold. L2 reaches out to the AMC's operations desk with the BSE order ID.
When does an order go Under Review?
The AMC's compliance system can park an order in Under_Review for any of these reasons:
| Trigger | Why |
|---|---|
| First-time investment above a threshold (typically âš2L) | Standard large-ticket compliance |
| PEP (Politically Exposed Person) status flag | Required by PMLA |
| FATCA / CRS declaration mismatch | Required for NRI / overseas tax reporting |
| Name partial-match on the sanction list | Required by PMLA |
| Source-of-wealth review (rare) | When the income slab and order size are inconsistent |
| Same-day repeat orders | Anti-fraud heuristic |
The customer rarely needs to know which trigger fired â only that the review is one-time and the order will move on its own.
What the customer sees
- The order detail page shows the status word Under Review instead of Submitted or Successful.
- There is no Retry button â retrying creates a duplicate. The screen only shows Back to Portfolio.
- A small chip says "This order is being reviewed by the fund house".
Mandate, money and units
- Mandate â Continues to be active. Future SIP installments will still debit on schedule unless the customer pauses.
- Money â Already debited (if it was a lump-sum/FoT) and parked with the AMC; held in a pool account, refunded if the review fails.
- Units â Not allotted yet. NAV will be the date of clearance, not the date of order placement. This is a known consequence of
Under_Reviewâ make sure the customer understands they may get a slightly different NAV than they expected.
How the status moves on
Under_Review ââē Submitted ââē Successful (review cleared)
ââē Failed (review rejected, auto-refund initiated)
ââē Cancelled (customer or AMC pulled the order)
A failed review triggers an automatic refund via the PaymentRefundStatus flow â Created â Successful in 5-7 business days. See Payment Failed and the Status Words reference.
Submitted = with BSE awaiting NAV allotment (normal). Under_Review = compliance pause (rare). Different escalation thresholds: Submitted â 3 business days, Under_Review â 5 business days. See Order Stuck in Submitted.