Support Guide
Verified: 2026-05-28100% complete

Switch, STP & SWP

Verified: 2026-05-28% complete
Customer's problem
The customer wants to move money from one fund to another, or to withdraw a fixed amount every month.
Quick fix
Switch = move money inside the same fund house in one go. STP = the same move done every month. SWP = withdraw a fixed amount to the bank every month. All three are under Portfolio → Holding → More Actions.
đŸ—Ŗī¸ Say this to the customer
Switch moves money inside the same fund house in one go. STP does the same move every month. SWP pays you a fixed amount from the fund to your bank every month. All three are reached from Portfolio, the holding detail, and then More Actions.
👂 What the customer says

"How do I switch from one fund to another?" / "What is STP?" / "Can I withdraw money every month?" / "What does SWP mean?"

âš™ī¸ Background (agent reference — do not read to customer)

Three related but distinct flows for moving money around within mutual-fund holdings.

  • Switch — move money from one scheme to another within the same AMC in a single operation. One-time.
  • STP (Systematic Transfer Plan) — a periodic Switch. Move a fixed amount every month from Scheme A to Scheme B inside the same AMC. Used to move gradually from a debt fund into equity.
  • SWP (Systematic Withdrawal Plan) — a periodic redemption. Take a fixed amount out of a fund every month to the customer's bank.

All three are reached from Portfolio → Holding detail → More Actions. The backend uses TransactionType.Switch_in / Switch_out for Switch and STP, and TransactionType.Redemption for SWP.

đŸ—Ŗī¸ What to do & say
  1. Switch — moves money between two funds of the same fund house in one go. From the holding, tap More Actions → Switch, pick the destination scheme, and enter the amount.
  2. STP — does the same thing as Switch, but monthly for a fixed period. Useful when the customer has a large lump-sum in a debt fund and wants to move it gradually into equity.
  3. SWP — takes money out of a fund and into the customer's bank every month. Useful for retirement income.
  4. Switch and STP do not need a mandate — they happen inside the fund house's books. SWP also does not need a mandate — money goes to the bank registered with that folio.
  5. Tax — Switch and STP each count as a sell on the source + buy on the destination, so capital-gains tax applies. SWP is a sell, so capital-gains tax applies to the withdrawn amount.
🔴 Escalation

Escalate to L2 if: Switch / STP / SWP setup fails repeatedly, the customer wants to switch across AMCs (not supported — they have to redeem and re-buy), or an STP/SWP installment is missed.

Switch

DetailValue
Where it startsHolding detail → More Actions → Switch
ConstraintSource and destination must be schemes from the same AMC
MinimumThe destination scheme's minimum lump-sum amount
Exit loadIf the source has an exit-load window still running, it applies
TaxYes — counts as a sell (capital gains apply) on the source + buy on the destination
TimeSame business day if before cut-off; next business day otherwise

Status path: TransactionType.Switch_out (source) + Switch_in (destination) → MFOrderState.Pending → Confirmed → Submitted → Successful.

STP (Systematic Transfer Plan)

DetailValue
Where it startsHolding detail → More Actions → STP
FrequencyMonthly (Weekly / Quarterly are AMC-dependent)
Source and destinationSame AMC only
DurationNumber of installments — typically 6, 12, 24 months
Mandate neededNo — funds move inside the AMC's books
Exit loadEach transfer counts as a sell on the source — exit-load may apply on each
TaxEach STP installment is a taxable sell on the source

Example: Customer parks ₹5 L in a liquid fund, sets up an STP of ₹50,000 / month into an equity fund for 10 months. Reduces market-timing risk on the equity side.

SWP (Systematic Withdrawal Plan)

DetailValue
Where it startsHolding detail → More Actions → SWP
FrequencyMonthly
DestinationThe bank account linked to the folio
DurationUntil cancelled, or fixed number of installments
Mandate neededNo — it is a redemption, no debit happens
Exit loadApplies on each instalment if within exit-load window
TaxEach SWP installment is a taxable sell — capital-gains tax applies
SettlementT+1 to T+3 business days per installment

Example: Retired customer with ₹50 L in a balanced fund sets up an SWP of ₹30,000 / month for living expenses.

What the customer sees

For all three flows the holding-detail page shows:

StateWhat it looks like
Switch / STP / SWP not set upMore Actions menu shows the three options as taps
Active STP / SWPA small chip below the holding header: "STP active — next on 8 Aug" / "SWP active — next on 8 Aug"
Each installmentAppears in Transaction History as a separate row (Switch_in / Switch_out / Redemption)

Failure modes — what to tell the customer

FailureWhat to say
Switch fails immediatelyThe destination scheme is closed for purchase. Pick another scheme in the same AMC.
STP installment missedSource ran out of units or the AMC paused the scheme. Check the source balance — STP needs at least one installment's worth of NAV-value in the source.
SWP installment missedThe folio ran out of units, or the bank account on file is invalid. Refresh the folio from Portfolio.
Customer says "I switched but lost money"Switching crystallises gain/loss on the source — explain that the destination is also moving and the realised number can look red until the destination grows.
âš ī¸ Across-AMC moves are NOT a Switch

A customer who wants to move money from an ICICI fund to an HDFC fund cannot use Switch — those are two different AMCs. They must redeem from ICICI (money goes to bank, T+1 to T+3) and then buy HDFC as a fresh lump-sum. Two taxable events, two transaction windows.

â„šī¸ Switch vs Redeem-and-buy — when to suggest which

Always suggest Switch when the customer is staying in the same AMC. It is faster (no bank round-trip) and avoids the T+1-to-T+3 cash gap. Suggest Redeem-and-buy only when crossing AMCs.

🚨 Tax surprise on STP

Customers often think STP is "moving my own money around" and forget that every STP installment is a taxable sell. If they ran an STP every month for 12 months from a debt fund into an equity fund, that is 12 capital-gains events to declare in their ITR. Mention this once before they set it up.