Support Guide
Verified: 2026-05-28100% complete

NAV not updated

Verified: 2026-05-28% complete
Customer's problem
The customer's portfolio value has not changed — the NAV is showing an old number.
Quick fix
NAV updates only once a day, after market close — typically by 9 PM. It does not change on weekends or holidays.
❓ First ask

"What time is it now, and is today a Saturday or Sunday?" The time and day determine whether the NAV should have updated yet.

Steps — what to do

  1. Explain that a mutual fund NAV updates only once a day, after market close — usually by 9 PM. (NAV = Net Asset Value, the price of one unit today.)
  2. If it is before 9 PM, today's NAV has likely not been published yet.
  3. On Saturdays, Sundays, and market holidays, NAV does not change — Friday's value will show through to Monday evening.
  4. Some fund houses publish late, so a delay until 10–11 PM is normal.
🗣️ Say this to the customer
Sir, a mutual fund NAV is updated only once a day, by around 9 PM. On weekends and holidays the NAV does not change. Please wait a little — the value will update automatically.
🔴 Escalate when

The NAV has not updated for more than 2 working days (excluding Saturday and Sunday) — for example, it is Wednesday evening but the portfolio still shows Monday's NAV. Hand off to L2 to check the Finark data feed.

⚙️ Background (agent reference — do not read to customer)

NAV (Net Asset Value) is updated daily by AMCs after market close, typically by 9 PM IST. Finark fetches the updated NAV and pushes it to Perccent. On weekends and market holidays, no new NAV is published — the last business day's NAV remains.